Welcome to the SECOM speed test. You can use this Flash applet to test the available bandwidth between your PC
and the SECOM network.
Certain factors can affect these results!
- WiFi (wireless LAN) - WiFi signal strength varies due to distance, obstacles, and interfering signals, and
poorer signal strength means less bandwidth. Using a wired LAN (Ethernet) connection will provide a more reliable
- Anti-virus, anti-malware, or firewall software - Some anti-virus and firewall programs inspect all
internet traffic passing through your machine and cause an overall slowdown. Try turning off your anti-virus,
anti-malware, or firewall on your PC.
- Shared internet - If multiple PCs are sharing a common internet connection, the bandwidth used by other
users on your local network is subtracted from the overall available bandwidth. For example, if you are buying a 10
Mbps internet connection and another user at your location starts using 5 Mbps for streaming video, this speed test
will only have 5 Mbps remaining and that is the result it will show.
- 10/100 ethernet - Secom sells internet packages with speeds higher than 100 Mbps, but many older or
cheaper devices have ports with a maximum speed of 10 Mbps or 100 Mbps. These are referred to as 10/100 ethernet:
they are compatible with Secom's internet service, but will not be able to achieve the maximum speed Secom
offers. A 10/100/1000 or "gigabit" capable device is required for speeds above 100 Mbps.
- Half-duplex links - Some older ethernet devices (hubs and very old PCs) operate at half-duplex and
cannot transmit and receive at the same time. Because the internet relies on the receiving side sending
acknowledgements of received data, this creates an overall slowdown. Also, if ethernet auto-negotiation is disabled
on one device in a link but not its partner, it will create a duplex mismatch and lead to slow speeds.
- Ethernet, IP and TCP overhead - This speedtest is unable to measure a few layers of protocols below the
data that it sends and receives. These protocols add a little bit of extra bookkeeping data to every packet, causing
the test to under-measure by about 5% in some cases.
- Customer router problems - If you are experiencing sporadic issues, or only experiencing issues with
certain websites, or experiencing problems getting to other PCs or servers on your local network, your router may be
at fault. SECOM recommends "power-cycling" your router by unplugging its power cable and waiting 10 seconds
before plugging it in again.
- Internet routing problems - If you are not on SECOM's internet service when you run this test, it will
have to reach SECOM via other internet providers. There are often factors outside of SECOM's control that can affect
the test when it traverses other networks. If the client IP address displayed does not begin with 208.123, 208.117,
or 2605:2b80, you are not using SECOM's internet service.
- SECOM network problems - If you are confident that none of the above factors are present, but your speed
test result is too slow, it could be a problem in the SECOM network! Please contact our customer service to have a
technician check out the reason for the slow speeds.
- 1-888-798-7783 Customer Care - SECOM Wireless residential service
- 1-800-657-7149 Fiber & Business Services Customer Support